Support At Home
What is Support At Home
The Commonwealth government has introduced a new system to deliver aged care services called Support at Home, which will bring together some in-home aged care programs from 1 November 2025.
The Home Care Package Program will cease on 31 October 2025.
Under the new Support at Home program, there will be improved access to services, products, equipment and home modifications to help older people to remain healthy, active and socially connected to their community.
Older people approved to access Support at Home will be assigned a classification. Classifications cover:
- ongoing services with eight (8) different funding classifications .
- On going services are broken into three service Categories. The type of service the participant received:
- Clinical supports – no contribution for services. Clinical care is fully funded by the
- government for all participants.
- Independence – services such as personal care will attract moderate contributions.
- Everyday living – services such as cleaning and gardening will attract the highest contributions.
Services provided under these categories are listed on Support At Home service list.
There are three (3) Short-term Pathways:
- the Assistive Technology and Home Modifications (AT-HM) scheme
- the Restorative Care Pathway
- the End-of-Life Pathway
You must be assessed separately for these pathways.
How do I apply for an aged care needs assessment?
You, or a representative on your behalf (i.e. family member or carer) will need to:
- visit the My Aged Care website to ‘Apply for an Assessment Online’
- call My Aged Care on 1800 200 422 (free call) between 8am and 8pm on weekdays and between 10am and 2pm on Saturdays (local time)
- book a face-to-face appointment with an Aged Care Specialist Officer (ACSO) at select Services Australia service centres by calling 1800 277 475 between 8am to 5pm on weekdays.
My Aged Care can:
- register you with My Aged Care, if you are calling for the first time
- ask you some initial questions to discuss the aged care services you may need
- refer you to an assessment organisation in your local area
How much will a Support At Home Package cost me?
Support At Home services are generally subsidised by the Government, but those receiving care will have to contribute to the costs of their care; known as a participant contribution.
Participant contributions are charged based on category of services delivered. Actual contribution rates for a participant are determined by Services Australia through an assessment of the participant’s income and assets. The contribution rates are as follows:
| Income and assets assessment outcome | Service category – clinical supports | Service category – independence | Service category – everyday living |
| Full pensioner | 0% | 5% | 17.5% |
| Part pensioner and self-funded CHSC* holder | 0% | Between 5% and 50% | Between 17.5% and 80% |
| Self-funded non-CSHC holder and means not disclosed | 0% | 50% | 80% |
*Commonwealth Seniors Health Card
The participant contribution amount depends on a few things, including your personal situation, the time you enter into care, the level of care that you need, and your financial position at the time. Your ability to contribute without suffering financial hardship is also a factor.
TPG’s schedule of rates for Support At Home.
Why choose TPG Aged Care?
At TPG Aged Care we believe in doing everything we can to help our community live supported in their own homes. And when it comes to home care, no one does it better.
In fact, we’ve been providing home care packages on a consumer-directed approach since our inception in 1998. Over these years we’ve worked hard to understand the needs of those who want to live independently in their own homes and on their own terms, with a little support from us.
We’ve learned that the most important aspect of our service is to work together with you to understand and respect your needs and deliver a better experience with the best possible care.