About us

Chanticleer Holdings Pty Ltd trading as TPG Aged Care was established in May 1998.   It is an Approved Provider and is managed in a strategic and efficient manner by a board of management and a dedicated team of professionals. The company has operated in the aged care space for more than 25 years under the management of the owner and sole director, Patricia Tassell.  This has enabled the development of an extensive knowledge and understanding of the issues facing people in the aged cohort which are addressed in all aspects of our service delivery.

TPG Aged Care’s mission, vision, values, and philosophy have been reviewed to reflect the requirements of the new Aged Care Act and strengthened Aged Care Quality Standards.

We are committed to conducting our business with the highest level of integrity, transparency and accountability while focusing on client wellbeing, safety, choice, and quality of life.  In achieving this, it is accountable to a wide range of stakeholders, principally service recipients and their carers and families, employees, contractors, medical and health service providers, the Australian Government, and the community at large.

Key Success Factors

The following factors influence our success:

  • Integrity
  • Sense of community
  • Creating opportunity

Integrity

The managing director has lived and worked in the local community for the past 40 years.  During that time, she has taken on both paid and volunteer roles and has become well known to people in a large variety of roles and positions. Her commitment to quality and ethical operating processes became known because of her management of a large community organization in the region prior to her entry into the business sector.  She is a previous Commissioner on the Board of Lotterywest; previous Chairman of Greyhounds WA; previous Chairperson of Wanneroo Youth Accommodation Services; and served as the inaugural Chairperson of Joondalup Lotteries House.

Sense of community

The context of community is a very important aspect of the business. Many clients and workers are people from other countries and lack an extended family background. Feedback from clients and staff indicate that they are excited by the prospect of belonging to something. It is this sense of belonging that is providing the impetus for growth and an enormous contribution of effort from members of the group and a commitment to providing quality services to enable clients to live independently in their own homes.

Creating opportunity

The focus on work and caring for people in a community is the rationale for this business. Access to employment for people is essential to the wellbeing of our community. Company members continually investigate and assess possibilities and turn them into projects where possible. This has lead to the development of a steadily increasing workforce who are given opportunity to develop skills and confidence and participate in and make a contribution to a community by providing a range of services to people in their own homes.

Aged Care Reform

TPG Aged Care has embraced government driven aged care reform including the changes identified in the introduction of the new Aged Care Act and the strengthened Aged Care Quality Standards.  The act incorporates a new regulatory model and paves the way for the introduction of the Support at Home Program in July 2025.

The standards highlight the need for older people to be at the centre of care and for their rights to be respected and upheld. The changes will fundamentally alter the way that community aged care operates and TPG Aged Care feels confident in its ability to meet the demands of the changing landscape whilst continuing to offer outstanding service.

Our knowledge of the new obligations required of service providers has been achieved by membership of the Aged and Community Care Association (ACCPA), utilising the role of and range of guidance

material provided by the Aged Care Quality and Safety Commission (ACQSC), and by participation in Department of Health and Aged Care’s webinars and Frequently Asked Questions sessions.

The reform agenda has required the development of a:

•  new company constitution

•  board of management (our Governing Committee)

•  quality care advisory committee

•  consumer advisory group

The Governing Committee comprises:

•  Brian Bradley, Company Director/Chairperson

•  Glynis Hourquebie, Company Director/RN

•  Patricia Tassell, Managing Director